Return & Refund Policy

Storefront brand: MyRmart is the online storefront at myrmart.com, operated by My Reliable Mart, a DBA of Vesstar Inc. These names refer to the same store and its legal operator.

Updated October 17, 2026

Business identity: My Reliable Mart is a DBA (doing business as) of Vesstar Inc., the registered company that owns and operates myrmart.com.

1. Non-Bulk Order Cancellation Policy

Cancellations accepted within 2 hours of order placement at no charge.
Customer-requested cancellations after 2 hours incur a $6.99 cancellation fee. This fee does not apply when we cancel an item because it is unavailable, incorrectly priced, or cannot be fulfilled.
To cancel, email marketing@myreliablemart.com within the 2‑hour window.

2. Bulk Orders

Bulk orders are orders totaling $300 or more, or containing more than 12 units.
Bulk orders may be canceled within 24 hours of placement for a full refund, with no cancellation fee.
To request cancellation, email marketing@myreliablemart.com with your order number.
Special-order and custom items follow the bulk cancellation policy and remain non-refundable as described in section 6.

3. Return Authorization

Returns accepted within 30 days after delivery.
Contact marketing@myreliablemart.com to request a Return Authorization (RA) number.
Include RA number, reason for return, and copy of original invoice.

4. Return Conditions & Fees

Items must be unused, in original packaging, and resale‑ready.
For eligible change-of-mind returns, the restocking fee is 25% of the returned item's price. No restocking fee applies to verified defective, damaged-on-arrival, or incorrect items.
No additional damage or missing-parts fees are charged. Items must meet the return conditions below.
No refund if product is used, damaged, or improperly packaged by customer.

5. Quantity Limits

Unopened standard products in both bulk and non-bulk orders may be returned within 30 days after delivery, subject to the 25% restocking fee and the return conditions in this policy.
The change-of-mind exclusions in section 6 apply to bulk and non-bulk orders. Customers pay return shipping for change-of-mind returns. Verified defective, damaged-on-arrival, or incorrect items are handled under section 8.

6. Items Excluded from Change-of-Mind Returns

The following items cannot be returned simply because you changed your mind. These exclusions do not remove the remedies in section 8 for verified defective, damaged-on-arrival, or incorrect items.

Custom‑ordered or special‑request items.
Sexual wellness products, nutritional supplements near expiry (within 30 days).
Home health care equipment, electronics, candies, chocolates, and toys.

7. Shipping & Packaging

Customers pay return shipping for change-of-mind returns. We cover any required return shipping for verified issues under section 8 and provide a prepaid label or other return instructions.
Use adequate packaging to prevent damage; we are not liable for damage in transit.
If your order arrives damaged, contact us within 30 days after delivery and retain the packaging and photos so we can investigate with the carrier.

8. Defective, Damaged-on-Arrival, or Incorrect Products

Email your order number and photos of defective, damaged-on-arrival, or incorrect items to marketing@myreliablemart.com within 30 days after delivery.
Upon verification, we will replace the affected item at no additional cost. If a replacement is unavailable, we will refund the amount paid for the affected item to the original payment method.
No restocking fee applies. We cover any required return shipping and will provide a prepaid label or other instructions. Please contact us before sending an item back.
These remedies apply even if the product is excluded from change-of-mind returns in section 6.

9. Incorrect Address Fees

A $5 re‑route fee applies if provided address is incorrect and carrier redirects the package.

10. Delivery Refusal

If delivery is refused for reasons other than carrier error, the order will be treated as a return. Any eligible refund will be issued after the package is received and inspected, less applicable return shipping costs and the stated restocking fee.

11. Product Descriptions & Images

Product descriptions and images are intended to accurately represent the items offered. If you receive an item that does not match its description, contact marketing@myreliablemart.com for assistance.
Consult product packaging and your healthcare provider for medical advice.
Supplement statements are not evaluated by the FDA.

12. Refund Processing

Approved refunds are issued to the original payment method within 15 calendar days of receiving the return. If we confirm that no return is required, the refund is issued within 15 calendar days of approval.
If we cancel an item because of a pricing error, unavailability, or inability to fulfill it, we refund any payment for that item within 15 calendar days of cancellation, without a cancellation or restocking fee.
Your bank or card issuer may require additional time to display the refund after we issue it.

13. Contact Us

marketing@myreliablemart.com
(347) 997-2712
Monday–Friday, 9 AM–5 PM Eastern Time

Business address:
Vesstar Inc., DBA My Reliable Mart
1008 3rd Ave
New Hyde Park, NY 11040, United States